Customer Service
Customer Service: 763-202-3404 M-F 8:00 AM - 5:00 pm Central Time.Email: info@sandlutions.com
Guaranteed Satisfaction: If for any reason you are not satisfied with your product you may return within 90 days for a full refund or replacement which ever you prefer.
Privacy? Sandlutions keeps all of your information including shipping addresses and email address private. This information is shared with no one. You may occasionally receive a promotional offer from Sandlutions through the mail; however, if you choose to not receive any offers please let us know.
Shipping and Handling: Our shipping and handling rates are:
0 to $25 = $5.99
$25.01 to $40 = $6.99
$40.01 + Free Shipping, (The Order Now Get Free Shipping on orders over $40.00 means shipping is free regardless of amount)
The figures below are what the standard rates would be without free shipping, use these figures to estimate priority and express mail by adding the additional amounts listed below.
$40.01 to 70.00= $7.99
$70.01 to $100.00 =$9.99
$100.00 above=$12.99
FREE SHIPPING?Free shipping only applies to standard ground shipping in the U.S. Orders must be over $40.00 to be eligeble.
Priority and Express? An additional $5.00-$8.00 is added to the standard shipment rates if you request priority delivery USPS. An additional $15.00-$21.00 is added to standard rates if you request express delivery USPS. For example an order in the amount of 20.00 would have a $5.99 standard shipping rate. For priority add an additional $5.00 making it $10.99. If your order is over 100.00 this would normally be free shipping, for priority however, add $8.00 to $12.99 (the $12.99 is standard shipping rate according to above shipping schedule) and your cost would be $20.99. A larger amount is added as the shipping fee increases because the carrier increases priority and express mail similarly.
When does my order ship? If you place your order by Noon the order will ship the same day it is placed. If placed afternoon the order ships the next business day.
Overnight Shipping? We do ship overnight. Free shipping does not apply to Overnight shipping. Prices are calculated in the checkout process.Add $15.00 to $25.00 on top of regular shipping costs if you want next day air.
Shipping outside the contiguous United States? At this time we do not ship outside the contiguous United States.
Sales Tax: Sales tax applies only to residents of Minnesota where Sandlutions has a physical location. The state sales tax rate is 6.5%.
Returns?90 Day Satisfaction Guaranteed! or your money back. We are confident you will be satisfied. Return within 90 days for a full refund. Send to the address below. Use the same method of shipping that you received the product with. Use ground standard shipping or first class USPS. Include the reason for return and a receipt of your shipping expenses. You will be refunded the cost of the product plus shipping cost. Please include the packing list that accompanied the product.
Return to:
Sandlutions
7927 Hawk Ridge Rd.
Grasston, MN. 55030
Safe ordering over the internet? Ordering over the internet is completely safe and encrypted using state of the art technology to keep your information private.
Why use PayPal? PayPal is completely safe to use and uses SSL (secure socket layer) Technology, a standard among the most widely used e-commerce sites on the net. PayPal allows you to open an account and send payment though your PayPal account or you can purchase with a credit card via PayPal. You do not need a Pay Pal account to purchase with a credit card. How it works: If paying with a credit card, simply click on the PayPal link and select Credit Card payment. A window will open where you can enter your credit card information securely on the PayPal web site. Your credit card information is not seen by the recipient. Once your information is entered you may process your order and you will be returned to the Sandlutions web site. If you choose to open a PayPal account simply go to www.paypal.com and follow their directions. PayPal is a very safe and easy way to conduct your transactions.
Verified through PayPal? To become a verified PayPal user you must link your bank account to your PayPal account. To do this you go to www.paypal.com and click on "unverified" follow the easy steps. Becoming verified is not required to make your payment through Pay Pal, it simply adds a measure of security.
PayPal Protection against unauthorized payments from your account? PayPal has 100% protection against aunauthorized payments coming from your account. PayPal sends an email of every transaction relating to your account. If you feel your any payment from your PayPal account has been made without your authorization, contact PayPal immediatly and they will assist you in getting to the bottom of the matter.
Security? Paying by credit card is very safe. By paying through Pay Pal absolutely no one has access to your credit card information including Sandlutions. Pay Pal is the leader in safe online paying. Your credit card information is encrypted with SSL (secure socket layer) technology, the most advanced security available. You do not need a Pay Pal account to use the credit card option, simply click on the credit card link, enter your credit card information and proceed to check out.
